Terms of Service

These Terms of Service ("Terms") govern your access to and use of Omni CRM (the "Service"), operated by Omni CRM ("we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you’re using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.

1. The Service

Omni CRM is a customer relationship management platform that helps organizations manage contacts, companies, leads, and sales pipelines, and to coordinate customer communications, tasks, and follow-ups across their team. We may add, change, or remove features over time, and we may offer certain capabilities — such as additional communication channels or automation tools — only to some workspaces or on a phased basis.

2. Accounts and workspaces

• You must provide accurate information when creating an account and keep your credentials confidential. You’re responsible for all activity that occurs under your account.
• Each organization’s workspace is isolated from other organizations. Access within a workspace is governed by the roles and permissions your organization’s administrators configure.
• You must be at least 16 years old, and have the legal capacity to enter into these Terms, to use the Service.
• You’re responsible for promptly removing access for anyone who should no longer use your organization’s workspace.

3. Acceptable use

You agree not to:

• Use the Service to store, send, or facilitate unlawful, fraudulent, or deceptive content or activity.
• Use the Service to send unsolicited bulk communications in violation of applicable anti-spam or telemarketing law.
• Attempt to gain unauthorized access to another organization’s workspace or data, or to the Service’s infrastructure.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits.
• Interfere with or disrupt the integrity or performance of the Service, including through excessive automated requests.
• Upload malicious code or content that infringes the intellectual property or privacy rights of others.

We may suspend or terminate access for accounts that violate this section, with notice where practicable.

4. Your data

As between you and us, you own the data you or your organization store in the Service ("Customer Data"), including your contacts, deals, and communications content. You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. You’re responsible for having the necessary rights and lawful basis to collect and store any personal information you put into the Service, including that of your own contacts and customers. Our handling of personal information is described in our Privacy Policy.

5. Third-party integrations

The Service may let you connect third-party providers — for example, to send email, place calls, or send messages through a channel like WhatsApp or SMS. Your use of any connected third-party service is subject to that provider’s own terms, and we’re not responsible for the availability, content, or practices of third-party services you choose to connect.

6. Fees

Certain plans or features may be offered free of charge, including during periods of active development, and certain plans or features may require payment. Where fees apply, we will present the applicable pricing before you’re charged. We may introduce, change, or end free access to any part of the Service at our discretion, with reasonable notice to existing Customers.

7. Intellectual property

The Service, including its software, design, and branding, is owned by us or our licensors and is protected by intellectual property law. Except for the limited right to access and use the Service as permitted by these Terms, we grant you no other rights in the Service.

8. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

9. Limitation of liability

To the maximum extent permitted by law, Omni CRM will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service. Our total liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us, if any, in the twelve months before the claim arose.

10. Termination

You may stop using the Service and request deletion of your workspace at any time. We may suspend or terminate your access if you materially breach these Terms and don’t cure the breach within a reasonable period after notice, or immediately where necessary to protect the Service or other users. Upon termination, your right to use the Service ends, though certain provisions of these Terms will survive, including those relating to intellectual property, disclaimers, and limitation of liability.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify Customers by email or through the product before the changes take effect. Continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms.

12. Contact us

Questions about these Terms can be sent to legal@omnicrm.example.